2019.05.15 maintenance admin

Server Maintenance

Dear HeroNet Customers, Thank you for your patronage. Due to mail server maintenance, HeroNet E-mail service will be unavailable momentarily during the time period below. Date: May 22, 2019    15:00 ～ 17:00 Affected users: Customers who use HeroNet E-mail service (@heronet.ne.jp) Affected services: E-mail (@heronet.ne.jp) *The mail service will stop momentarily during the time period. *E-mails on the server will be delivered after the maintenance. If you have any questions or concerns, please contact us. We apologize for any inconvenience this may cause and we thank you very much for your understanding and cooperation.

2019.04.19 maintenance admin

Holiday Office Closure

Thank you for your patronage. We are closed on 29 April, 3 May and 6 May 2019.Reason of Temporarily Close： Due to Japanese Holidays Heronet may provide limited service during the period. Office is open from 30 April 2019 to 2 May 2019. We apologize for any inconvenience this may cause and we thank you very much for your understanding and cooperation.   Sincerely,  

2019.03.19 information admin

Holiday Office Closure

Thank you for your patronage. We are closed on 21 March 2019. Reason of Temporarily Close： Due to Japanese Holidays We apologize for any inconvenience this may cause and we thank you very much for your understanding and cooperation. Sincerely

2019.03.01 information admin

Notice for credit card payment

Dear HeroNet customers, Thank you for using HeroNet Internet service. Due to security upgrade of our credit card payment system, the transaction name on your credit card statement for HeroNet charge will be “Paygent” instead of “HeroNet” before the charge is finalized. If you have any questions regarding this matter, please feel free to contact us. Thank you.

2019.02.22 Support admin

Modem set-up Instruction Video [Remote area service]

This is a modem set up instruction for Internet customers who use HeroNet Internet service in remote area. No particular configuration is required for IPv6 Internet connection after assembling the modem as the video instruction below. The internet service will usually become available within 2-3 hours to up to 6 hours after the installation.