FAQs

Internet Service

Q. What is the minimum contract period?

HeroNet
You can cancel the service after one month of the contract if you select month-to-month contract plan. If you select one-year-contract plan, cancellation fee may occur when you cancel the contract within one year.

Q. How long will it take to have the Internet installed?

HeroNet
The Internet installation schedule will vary depending on the condition of your house. We will check our system to verify how long and what kind of installation it will be for your house when you apply for the Internet service at HeroNet.

We can rent a mobile router to customers who need the Internet until the Installation date. please ask HeroNet staff for more details.

Q. Can I transfer the contract to another person?

HeroNet
Yes. Please visit HeroNet office with the person you would like to transfer to.

Q. How can I cancel the service?

HeroNet
Please visit HeroNet office to notify us 30 days prior to cancelation of the service. A customer has to be present for termination of the service.