HeroNet SIM card Service Policy

Service Plan

  • Mobile Hotspot – Unlimited Plan
    ¥ 7,980/month (¥8,778)
    Mobile Hotspot – 100GB Plan
     ¥ 6,980/month (¥7,678)
    *In times of congestion, your data may be temporarily slower than other traffic.

Plan Change

  • If you would like to change the plan, please cancel the current plan and apply for the new service.

Payments Due

  • First month fee will be prorated and be paid on the day you sign up for the contract.
  • ¥3,000 (¥3,300) of activation fee will be charged with the first month fee.
  • Monthly fee can be paid by credit card only. The monthly fee will be charged to your filed credit card on the 16th of every month. If the 16th is on weekend or holiday, it will be charged on the following business day.
  • If the payment is not made by the end of the billing month, the account will be cancelled. No exceptions will be made under any circumstances including deployment or PCS.
  • If a customer leaves the country for business trip or vacation, please make sure your credit card will be active during the period. A customer is responsible to update payment information when there are any changes.

Suspension                                

  • We are unable to accept temporary service suspension request under any circumstances including deployment or PCS.

Cancellation

  • A customer is required to visit HeroNet office on the day that you want to terminate the service. We are unable to accept termination request over the phone or e-mail.
  • The mobile hotspot is leased and needs to be returned to HeroNet at the time of the cancellation. If the device is not returned, ¥30,000 of non-returned device fee will be charged when you cancel the contract.
  • The final month service charge needs to be paid in full at HeroNet office when the contract is cancelled. Please note that the final month service fee will not be prorated. (Even the contract is cancelled at the beginning of the month, the fee will be charged fully for the month)

Data Speed

  • Data speed may slow down depending on the device used by the customer and the communication facilities in the area where the customer is connecting.
  • If an excessive amount of data is used by one customer for a short period of time, we may prioritize usage behind other customers during network congestion, which results in slowing down your data connection.

Theft, Loss, and Damage

  • All customers are required to report any loss or damage caused during the rental period to HeroNet immediately and follow instructions given afterward. Any of those cases will result in the incurrence of additional charges stated as following.

¥10,000: Theft, Loss, and total damage

Cracked screenWet damage. Total loss.

¥5,000: Partial damage. Cracked device body.

Battery cover damage.

¥2,000: lost, damage (USB code)

¥2,000-10,000: Any other damage

*Please check initial condition before use.

Scratch/Peeled paint.