Information on Application of the Security Patch for Server

Thank you for your patronage. All HeroNet internet service will not be available in following area and time: Date: 13 July 2016 Time: 14:00 – 16:00 Object of Maintenance: All the HeroNet Users Reasons of Temporary Suspension: Apply the Security Patch for Server The service will be only unavailable 20 minutes during the time period above. If you are not able to connect to the Internet after the above maintenance is completed, please reboot your computer, modem and router. If you have any questions or concerns, please contact us. We apologize for any inconvenience this may cause and we thank you very much for your understanding and cooperation. Sincerely

Server Maintenance

Dear HeroNet Customers, Thank you for your patronage. Due to Internet Server maintenance, the service will be unavailable during the time period below. Date: 7 July, 2016 Time: 0:00 ~ 6:00 Reasons of Temporary Suspension: Server maintenance Object of Maintenance: All the HeroNet users Affected services: Browsing Internet (within HeroNet server) Sending and receiving E-mails Transferring website files Web mail (E-mails will be sent to the receiver after the maintenance is completed) If you have any questions or concerns, please contact us. We apologize for any inconvenience this may cause and we thank you very muchfor your understanding and cooperation.

Urgent Server Maintenance due to Vulnerabilities

Dear HeroNet Customers, Thank you for your patronage. Server will be down for urgent maintenance due to vulnerabilities.The downtime will be approximately 20 minutes during the scheduled time below: Date: 30 May 2016 Time: 17:00 – 21:00(The service will not be available for a few seconds during the time period) Reason of Temporary Suspension: Responding to vulnerabilities We apologize for any inconvenience this may cause and we thank you very muchfor your understanding and cooperation.

Server Maintenance

Dear HeroNet Customers, Thank you for your patronage. Due to Internet Server maintenance, the service will be only unavailable 20 minutes during the time period below. Date: 24 March 2016 Time: 0:00 ~ 6:00 Reasons of Temporary Suspension: Server maintenance Object of Maintenance: All the HeroNet Users If you are not able to connect to the Internet after the above maintenance is completed, please reboot(unplug) your computer, modem and router. If you have any questions or concerns, please contact us. We apologize for any inconvenience this may cause and we thank you very much for your understanding and cooperation.