Cancellation Form - HeroNet Home Internet | HeroNet

HeroNet Cancellation Policy

Cancellation fee will be included in the last month charge if cancelled within a year. (one-year-contract customers only)
If you paid deposit for a modem, the deposit will be refunded to you when you return the modem.
Monthly fee for cancelling month WILL NOT be prorated. If canceled in the middle of the month, the monthly fee will be charged in full amount.

Please fill out the form below for HeroNet Internet cancellation.

Last Name *

First Name*

Middle Name

Date of Birth* YYYYMMDD

TEL (Cell) *

E-mail *

Duty phone *

Zip code Leave blank if unknown

Address Leave blank if unknown

House number*

PCSMove to on-base housingOther

Cancellation date* Please select at least 5 days ahead

Date you leave residence

Date you leave Japan

If you have any questions, please feel free to comment below.

Cancellation fee will be included in the last month charge if cancelled within a year. (one-year-contract customers only)
If you paid deposit for a modem, the deposit will be refunded to you when you return the modem.
Monthly fee for cancelling month WILL NOT be prorated. If canceled in the middle of the month, the monthly fee will be charged in full amount.

Once we receive your information, we will schedule an appointment for you to visit our office to return your equipment.

I understand and agree with the policy above regarding cancellation.