CATEGORY maintenance

【IMPORTANT】Network Outage

Dear HeroNet Customer,   Thank you very much for using our service. We are sorry to announce that there was a problem with the Internet service. We apologize for the inconvenience caused by these outages  From: 0130 on Tuesday, October 2017 Temporary restoration: 0430 on Tuesday, October 2017. [Impact Range] Our Internet connection service unavailability and e-mail delay happened In NTT west’s area to some customers. We confirmed that normal network system been restorated temporarily now but the time for this problem to be solved is not certain right now. The time to resolve this case is undecided. We apologize for any inconvenience and really apologize.

Server Maintenace

Dear HeroNet Customers, Thank you for your patronage. Due to Internet Server maintenance, all heronet internet service will not be available in following area and time: Date: 12 JULY 2017 Time: 14:00 – 16:00 Reasons of Temporary Suspension: Server maintenance Object of Maintenance: All the HeroNet Users The service will be only unavailable 20 minutes during the time period above. If you are not able to connect to the Internet after the above maintenance is completed, please reboot(unplug) your computer, modem and router. If you have any questions or concerns, please contact us. We apologize for any inconvenience this may cause and we thank you very much for your understanding…

Server Maintenance

Dear HeroNet Customers, Thank you for your patronage. Due to Internet Server maintenance, the service will be unavailable for approximately 20 minutes during the time period below. Date: May 18, 2017 Time: 0:00 ~ 6:00 Reasons of Temporary Suspension: Server maintenance Object of Maintenance: All the HeroNet users Affected services: Browsing Internet (within HeroNet server) Sending and receiving E-mails (E-mails will be sent to the receiver after the maintenance is completed) If you have any questions or concerns, please contact us. We apologize for any inconvenience this may cause and we thank you very much for your understanding and cooperation.

Server maintenance

Dear HeroNet Customers, Thank you for your patronage. Due to Internet Server maintenance, the service will be unavailable during the time period below. Date: July 7, 2017 Time: 0:00 ~ 6:00 Reasons of Temporary Suspension: Server maintenance Object of Maintenance: All the HeroNet users Affected services: Browsing Internet (within HeroNet server) Sending and receiving E-mails (E-mails will be sent to the receiver after the maintenance is completed) If you have any questions or concerns, please contact us. We apologize for any inconvenience this may cause and we thank you very much for your understanding and cooperation.

Information on Application of the Security Patch for Server

Dear HeroNet customers, All HeroNet internet service will be unavailable in following area and time: Date: 12 Apr 2017 Time: 14:00 – 16:00 Object of Maintenance: All HeroNet Users Reasons of Temporary Suspension: Apply the Security Patch for Server The service will be unavailable 20 minutes during the time period above. If you are unable to connect to the Internet after the above maintenance is completed, please reboot your computer, modem and router. If you have any questions or concerns, please contact us. We apologize for any inconvenience this may cause. Thank you very much for your understanding and cooperation.