Dear HeroNet Customer, Thank you very much for using our service. We are sorry to announce that there was a problem with the Internet service. We apologize for the inconvenience caused by these outages From: 0130 on Tuesday, October 2017 Temporary restoration: 0430 on Tuesday, October 2017. [Impact Range] Our Internet connection service unavailability and e-mail delay happened In NTT west’s area to some customers. We confirmed that normal network system been restorated temporarily now but the time for this problem to be solved is not certain right now. The time to resolve this case is undecided. We apologize for any inconvenience and really apologize.