CATEGORY maintenance

Server maintenance

Dear HeroNet Customers, Thank you for your patronage. Due to Internet server maintenance, the service will be unavailable for approximately 15 minutes during the time period below. Date: July 11 2018, July 18 2018 00:00 ~ 06:00 Affected users: Affected users will be notified from HeroNet by E-mail. Affected services: Internet, E-mail (@heronet.ne.jp) The service will be  unavailable 60 minutes during the time period. If you are not able to connect to the Internet after the above maintenance is completed, please reboot(unplug) your computer, modem and router. If you have any questions or concerns, please contact us. We apologize for any inconvenience this may cause and we thank you very much…

Server maintenance

Dear HeroNet Customers, Thank you for your patronage. Due to Internet server maintenance, the service will be unavailable for approximately 60 minutes during the time period below. Date: May 29, 2018 00:00 ~ 06:00 Affected users: Affected users will be notified from HeroNet by E-mail. Affected services: Internet, E-mail (@heronet.ne.jp) The service will be  unavailable 60 minutes during the time period. If you are not able to connect to the Internet after the above maintenance is completed, please reboot(unplug) your computer, modem and router. If you have any questions or concerns, please contact us. We apologize for any inconvenience this may cause and we thank you very much for your understanding…

Server Maintenance

Dear HeroNet Customers, Thank you for your patronage. We will be performing several updates on spam filter for mail server. Date: December 21, 2017 Time: 00:00 ~ 06:00 Object of Maintenance: All HeroNet mail account users Affected services: No user services will be affected If you have any questions or concerns, please contact us. We apologize for any inconvenience this may cause and we thank you very much for your understanding and cooperation.

【Urgent】Network Outage

Dear HeroNet customers, All HeroNet internet service will be unavailable in following area and time: Date: 11 October 2017 Time: 0:00 –  6:00 Object of Maintenance: A part of the HeroNet Users Reasons of Temporary Suspension: For Backbone wire Inspection   The service will be unavailable 60 minutes during the time period above. If you are unable to connect to the Internet after the above maintenance is completed, please reboot your computer, modem and router. If you have any questions or concerns, please contact us. We apologize for any inconvenience this may cause and we thank you very much for your understanding and cooperation.