FAQs

Internet Service

Q. What is the minimum contract period?

HeroNet
A.
You can cancel the service after one month of the contract if you select month-to-month contract. If you select one-year-contract plan, cancellation fee may occur.

Q. Can I transfer the contract to another person?

HeroNet
A.No. Please stop by the office to cancel the service.

Q. How can I cancel the service?

HeroNet
A.Please notify HeroNet 30 days prior to cancelation of the service. A customer has to be present for termination of the service.